How do I create a Patient Portal account?

Written By Candace Adcox (Administrator)

Updated at July 29th, 2024

By downloading your pharmacy's mobile app, you can register for a Patient Portal account and enjoy a range of convenient features, such as medication management, secure messaging, education content, appointment scheduling, and more. 

To learn how to download your pharmacy's mobile app and register for a Patient Portal account, refer to the sections below.

Step 1: Downloading the mobile app

In the Apple App store or Google Play store, locate your participating pharmacy, and download the mobile app.

Step 2: Registering for a Patient Portal account

After downloading and launching the mobile app, tap the I am a new patient link on the welcome screen. From there, you can register your account using either Google or email registration.

Lumistry opening screen
Lumistry opening screen

Email Registration

  1. Enter the email you wish to use for registration.
  2. A setup link will be sent to your email.
  3. Create and confirm your password.
  4. Fill in the required fields to build your profile.
  5. After entering your mobile number, you will receive a verification code. Enter this code in the designated fields.

Google Registration

  1. Select your Google account.
    1. If your desired account is not listed, select Use another account and follow the steps provided by Google.

Once you have entered your registration details, your information will be stored for your next login.

Step 3: Selecting a store

Upon registering your account, you will be prompted to enter your zip code to find your pharmacy. Choose your preferred location by tapping on the store and then selecting the Set as my store button.

Lumistry selecting a store

For additional details about a specific store, such as its address, hours, languages spoken, and services offered, tap the information icon.

Step 4: Enrolling in Paperless

When you register for your pharmacy's mobile app, you will be automatically enrolled in our paperless service. All important documents, records, and educational materials will be available digitally.

Lumistry enrolling in paperless

Step 5: Adding medications

From the Find Meds screen, choose one of the following options:

Prescriptions are on file

Select this option if you are registering for a Patient Portal account with a pharmacy that currently manages you prescriptions. If you wish to input this information at a later time, you can do so by following the instructions outlined in How do I add my medications?

Request to transfer prescriptions from a different pharmacy

Select this option if you are registering for a Patient Portal account with a pharmacy that does not currently manage you prescriptions and you wish to initiate a transfer from a different pharmacy.  If you would like to input this information at a later time, you can do so by following the instructions outlined in How do I transfer my medications from another pharmacy?

Skip this step

Select this option if you wish to input your medication information at a later date. 

Lumistry find medications

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