Adding your medication list To add your prescriptions to your account, follow the below steps: Navigate to the Medications tab.  Select Add meds. If you are a current patient of this pharmacy and want the system to look up your medications, choose the Rx Lookup option. If you are a new patient and wish to transfer your prescriptions from another pha...

To edit your personal or contact information, navigate to the Account tab and select Personal Info. Updating personal info To update your personal information, such as your name or address, select Edit alongside the Personal Info section.  Updating contact info To update your contact information, such as your email address or phone number, select Ed...

If you are a patient that is 18 years old or over and would like to remove a caregiver's access to your patient record in the Patient Portal, follow the below steps: Navigate to the Linked Accounts tab.  Select Caregivers. Find the name of the caregiver you would like to remove access from and select Revoke Access. You have now removed your selected...

Within the Medications tab, select a medication to view educational resources and videos related to that specific prescription. Here, you can access comprehensive medication details, including dosage instructions, refill availability, dispensed quantity, last fill date, and more. If available, an image of your medication will also be provided. Shoul...

To manage your Patient Portal account preferences, navigate to the Account tab.  Here, you will find easily accessible tabs for managing your account settings, including: Medical Info The Medical Info tab will display information regarding your allergies, medical conditions, and bottle cap preferences. For more information on how to adjust your medi...

If your pharmacy offers automatic refills, you can request auto-refills for your routine medications directly within the Patient Portal. Your pharmacy will either approve or deny the request, depending on the medication.  To request an automatic refill on a medication, follow the below steps: Navigate to the Medications tab. From your medication lis...

Changing your paperless preferences When you first register for a Patient Portal account, you will be automatically enrolled in your pharmacy's paperless service.  To revert back to receiving your medication information in a printed format, follow the below steps: Navigate to the Account tab. Select Communication Preferences. Beneath Medication info...

If you are a caregiver, such as a legal guardian or parent, and need to remove a patient record that is connected to your Patient Portal account, follow the below steps: Navigate to the Linked Accounts > Caregivers tab. Locate the name of the patient you would like to remove and select Details.  Select the Remove Patient button at the bottom of t...

Scheduling an appointment To schedule an appointment with your pharmacy within the Patient Portal, follow the below steps: Navigate to the Services tab. Under the Make an appointment section, you will find a list of available appointment types currently being offered at your pharmacy. If there are available time slots, select Find a time to schedule...

To request a medication refill on a previous order for yourself or someone under your care, follow the below steps: Navigate to the Medications tab.  Select the Orders tab.  Select the medication you would like to order again, and tap the Reorder button located at the bottom of the page. Any previous information you filled out will automatically car...

If you are a caregiver, such as a legal guardian or parent, you can add individuals under your care to your Patient Portal account, allowing for easy management of their healthcare needs and access to their medical information through the Patient Portal. The process may vary slightly depending on the age of the person under your care. Please refer t...

Accessing educational videos and resources  Did you know the Patient Portal gives you access to educational videos and resources tailored specifically to your medications, conditions, and scheduled appointments? Follow the guide below to learn how to access these resources and take the next step toward managing your health! Medication-specific video...

After successfully setting up a Patient Portal account with your pharmacy, you will be greeted by a homepage screen that will act as a central hub.  Within the homepage, you will find accessible tabs for tasks like ordering refills, messaging with your pharmacy, scheduling appointments, adding individuals under your care, and more.  On the homepage,...

To edit your medication information or notification preferences, navigate to the Account tab and select Communication Preferences . Medication info preferences When you register for a Patient Portal account, you will be automatically enrolled in your pharmacy's paperless service. To revert to receiving your medication information in a printed format...

Within your Patient Portal account, you will receive in-portal notifications alerting you to important updates and reminders, such as pharmacy messages, appointments, prescription status changes, and more.  To find your in-portal notifications, select the bell icon located on the upper right-hand corner of the opening screen.  Relevant notifications...

You can chat securely with your pharmacy directly within the Patient Portal, allowing you to easily stay connected and informed about important matters concerning your health. To learn how to engage in secure chats with your pharmacy, navigate to the corresponding section below. Accessing messages If your pharmacy has sent you a secure message to ch...

Step 1: Getting logged in To learn how to access and install your pharmacy's Patient Portal, follow the instructions provided in the articles below: How do I install my pharmacy's Patient Portal on mobile? How do I create a Patient Portal account? After successfully creating a Patient Portal account, the initial screen you will encounter is the home...

Your pharmacy may require your insurance card and government-issued photo ID to verify your insurance coverage, ensure eligibility for benefits, confirm your identity for patient safety, comply with legal and regulatory requirements, and maintain accurate records. To upload your insurance card and photo I.D. to your account, navigate to the Account ...

To request a prescription transfer within the Patient Portal, follow the below steps: Navigate to the Medications tab.  Select Add meds. Select the option to Transfer meds from another pharmacy.  Select whether you are transferring medications for yourself or for someone else under your care. If the pharmacy you are transferring from has multiple lo...

The Patient Portal makes it easy to clean up your prescription list by archiving old medications, allowing you to focus on what you are currently taking, while still having access to your history. Prescriptions that have not been filled in over a year AND are expired, discontinued, or transferred will be archived automatically. You can also choose t...

Once you have received your pharmacy’s Patient Portal link, you can either use the Patient Portal in your browser, or install it directly to your phone by adding it to your home screen for easy access. Example of a pharmacy's Patient Portal To add your pharmacy's Patient Portal to your phone's home screen, please follow the instructions below accord...

If you would like a caregiver to manage your patient record, they will first need to request access through their Patient Portal account by following the steps outlined in How do I add a person under my care? Once this has been completed, you will be prompted to either create a Patient Portal account or log in to your existing Patient Portal account...

You can register for a Patient Portal account with your pharmacy and enjoy a range of convenient features, such as medication management, secure messaging, education content, appointment scheduling, and more.  To learn how to register for a Patient Portal account, please refer to the sections below. Step 1: Registering for a Patient Portal account A...

If you have an appointment booked through the Patient Portal and wish to reschedule it, you can do so by following the below steps: Navigate to the Services tab. Select the upcoming appointment card in which you wish to reschedule. Scroll to the bottom of the screen and choose the option to Reschedule or Cancel the appointment. If you reschedule an ...

To edit your medical information, follow the below steps: Navigate to the Account tab and select Medical Info. From the Medical Info screen, select Edit. Indicate whether you have any allergies or existing medical conditions, and whether you would prefer Easy-open (non-safety) bottle caps or Child-resistant (safety) bottle caps for your medication. ...

How to refill your prescription To refill a prescription within your Patient Portal account, follow the below steps: Step 1: Select your prescriptions You will receive a notification in your Patient Portal when a prescription is ready to refill. To view your notifications, tap the bell icon in the top right corner of the screen and select the refill...